Frequently Asked Questions

Yes, Lavender considers various treatment options to provide safe, effective, and personalized care for our clients. At times, this may include controlled medications. While Lavender recognizes that controlled medication may be an important part of a clients treatment plan, we feel it is safest for individuals taking more than 1 controlled medication to be treated by an in-person provider. Therefore, any individual seeking prescriptions for more than 1 controlled medication at Lavender will be referred for in-person care. Please see additional information here.

Yes, in most cases your Lavender NP will be happy to complete documentation for you. NPs must have in-depth knowledge of your history and treatment before completing documentation. You will have to see your NP for approximately 3 months of consistent visits before they can complete documentation for you.

If documentation can be completed during your session you will pay your regular session fee. In some cases, letters and forms will require an additional an additional fee.

We save you time by offering instant online bookings and excellent care without having to see an in-person practitioner. This means: no phone tag trying to book an appointment, no travelling to and from your therapist’s or psychiatrist’s offices, and no waiting rooms. We also provide both medication management and therapy in a single appointment with our nurse practitioners, allowing for continuity of care and cost savings.

Yes, we accept Aetna (GEHA, Meritain), Blue Cross/Blue Shield (Anthem, Empire, Horizon, Regence) Cigna, Medicare, Oscar, Oxford, and United. For all other insurance plans, if you have ‘out of network’ coverage, you may pay privately and we will provide a detailed invoice or super-bill that you may submit to your insurance for reimbursement. We only accept primary insurance and we do not accept secondary insurances.

Lavender currently offers services to people located in California State, Connecticut State, Florida State, Illinois State, Maryland State, Massachusetts State, Michigan State, Nevada State,New Jersey State, New York State, Oregon State, Pennsylvania State, Texas State and Washington State.

No. The online nature of our service means that our nurse practitioners have to be more cautious than if they were seeing you in person as part of a traditional office visit. For this reason, we unfortunately can't help everyone who wants to use our services; click here see what we can and cannot treat. Our team follows strict guidelines to make sure we only write you a prescription when it's safe and appropriate to do so. If it’s not in your best interest to use Lavender, we’ll advise you to see a nurse practitioner in person.

If your medical or psychiatric condition(s) require ongoing physical assessment we will provide you with referrals for in person care.

We only treat individuals that are 18+

We offer mental health treatment for a variety of concerns including: ADD/ADHD, anxiety, binge eating, depression, covid related anxiety, fertility support, grief, insomnia & sleep disorders, panic disorder, post traumatic stress, public speaking anxiety, social anxiety, and stress.

Lavender does not treat psychosis, schizophrenia, schizoaffective disorder, and addiction including alcohol use disorder and opioid dependence.

We do not treat individuals under the age of 18.

Our board certified psychiatric nurse practitioners will work closely with you through the ADHD evaluation process. It’ll be a collaborative effort to explore ADHD diagnosis and the best personalized treatment plan for you. Click here to learn more about what to expect.

Super fast! You can view our availability and book when its convenient for you, often within the same week.